Term and Conditions

Last updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Account Security

You may use our website to browse and purchase gardening products. You are responsible for:

• Maintaining the confidentiality of your account information
• All activities that occur under your account
• Providing accurate and current information during registration and checkout

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product designs, is the property of Garden Haven Shop or our suppliers and is protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify any content without our express permission
• Use our trademarks or branding without prior written consent
• Use automated systems to extract data from our website

2. Products and Services

2.1 Product Descriptions

We take care to ensure our product descriptions are accurate, but please note:

• Images are for illustrative purposes and may not reflect exact colours or sizes
• Product specifications may change without notice
• Some products may vary slightly from their pictures

2.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you and either:

• Offer a suitable alternative, or
• Refund the amount for that item

2.3 Product Restrictions

We currently do not ship to Asia or certain remote areas. By placing an order, you confirm that:

• Your delivery address is within our service area
• You understand any import restrictions that may apply in your country

3. Orders and Payments

3.1 Order Process

When you place an order:

• You will receive an order confirmation email
• We process orders within 1-2 business days
• Your order becomes binding once we send the dispatch confirmation

3.2 Pricing and Payment

All prices are in GBP (£) and include VAT where applicable. We accept:

• Visa
• MasterCard
• JCB
• PayPal

You agree to pay all charges incurred in connection with your purchase, including any applicable taxes.

3.3 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Delivered by DHL or FedEx in 10-15 business days after dispatch
• Free Shipping: Available for orders over £50, delivered by EMS in 15-25 business days after dispatch

Delivery times are estimates and may vary due to customs processing.

4. Returns and Refunds

4.1 Returns Policy

You may return most unused items in original condition within 15 days of delivery. Exceptions include:

• Opened bags of Compost, Soil & Bark Chippings
• Bedding Plants (perishable items)
• Artificial Plants removed from packaging

4.2 Returns Process

To initiate a return:

1. Email [email protected] within 15 days with your order details
2. Wait for our return approval and instructions
3. Ship items back in original packaging (customer pays return shipping unless item is faulty)

4.3 Refunds

Refunds will be:

• Processed within 5-7 business days of receiving returned items
• Issued to your original payment method
• Excluding original shipping costs (unless the return is due to our error)

5. Customer Responsibilities

As our valued customer, you agree to:

• Provide accurate delivery and payment information
• Inspect products upon delivery and report any damage within 48 hours
• Use products as intended and according to manufacturer guidelines
• Comply with all applicable laws regarding imported goods

6. Limitation of Liability

Garden Haven Shop shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays caused by circumstances beyond our reasonable control (e.g., natural disasters, pandemics)
• Improper use or maintenance of gardening products
• Customs delays or import duties in your country

Our total liability for any claim related to your order shall not exceed the purchase price of the products in question.

7. Privacy and Data Protection

We handle your personal information in accordance with our Privacy Policy, which explains how we collect, use, and protect your data.

8. Changes to Terms

We may update these Terms periodically. The current version will always be available on our website. Continued use of our services constitutes acceptance of the updated Terms.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

For questions about these Terms or our products:

Email: [email protected]
Postal Address: 85 New Hampton Rd E, Wolverhampton, GB WV2M 3PV