At Garden Haven Shop, we take pride in offering high-quality gardening products to help you create your perfect outdoor space. We want you to be completely satisfied with your purchase. If for any reason you’re not happy, our straightforward returns policy makes it easy to return or exchange items.
Who Our Policy Applies To
Our returns policy is designed with our global customer base in mind (excluding Asia and certain remote areas). Whether you’ve purchased garden furniture, tools, or decorative items, this policy ensures fair treatment for all our gardening enthusiasts.
Returns & Exchanges Timeframe
You may return or exchange most items within 15 days of receiving your order. Please note:
- The item must be unused, in its original condition, and in the original packaging
- Proof of purchase is required
- Some items may be excluded (see below)
Non-Returnable Items
Due to hygiene and safety reasons, we cannot accept returns on:
- Compost, Soil & Bark Chippings (opened bags)
- Bedding Plants (perishable items)
- Artificial Plants that have been removed from packaging
Step-by-Step Returns Process
- Contact Us: Email [email protected] within 15 days of receiving your order with your request
- Provide Details: Include your order number, item(s) to return, and reason for return
- Wait for Approval: We’ll respond within 2 business days with return instructions
- Package Items: Securely pack the items in their original packaging
- Ship Items: Send the package to our warehouse (return shipping costs are the customer’s responsibility unless the item is faulty)
Exchange Process
Follow the same steps as returns, but clearly state you’d like an exchange and specify the replacement item. We’ll process the exchange once we receive the original item.
Refund Information
Once we receive and inspect your return:
- Refunds will be processed within 5-7 business days
- The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Original shipping costs are non-refundable
- For exchanges, we’ll ship the new item once the return is processed (shipping fees may apply)
Return Shipping Information
You may choose your preferred shipping method to return items. We recommend using a trackable service as we cannot be responsible for lost return packages.
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Garden Haven Shop Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:
- Item(s) to return: [Product Name(s)]
- Reason for return: [Please specify]
- Preferred resolution: [Refund/Exchange for [Product Name]]
Please advise on the next steps for processing this request.
Thank you,
[Your Full Name] [Your Contact Information]Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund at no additional cost to you.
Our Commitment to You
As fellow gardening enthusiasts, we understand the importance of quality products for your outdoor spaces. Our returns policy reflects our commitment to your satisfaction while maintaining the high standards that Garden Haven Shop is known for.
For any questions about our returns policy, don’t hesitate to contact our customer service team at [email protected].
Happy gardening,
The Garden Haven Shop Team