Privacy Policy

Last Updated: [Insert Date]

Welcome to Garden Haven Shop (“we”, “our”, or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gardenscheaps.com or make a purchase from us.

By accessing our website and using our services, you agree to the collection and use of information in accordance with this policy. Our garden-focused business serves customers globally (excluding Asia and certain remote areas), and we comply with applicable data protection regulations including the UK GDPR and other international privacy laws.

1. Information We Collect

We collect several types of information to provide and improve our gardening products and services:

Personal Information

• Contact Details: Name, email address, phone number, shipping and billing addresses
• Payment Information: Credit/debit card details (processed securely through our payment gateways), PayPal account information
• Account Information: If you create an account, we collect username, password, and preferences
• Communications: Records of your inquiries, feedback, or customer service interactions

Non-Personal Information

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on site, navigation paths, products viewed
• Purchase History: Items bought, purchase amounts, frequency of orders

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your orders for garden products (artificial plants, furniture, tools, etc.)
• To provide customer support and respond to your inquiries
• To improve our website, product offerings, and customer experience
• To send order confirmations, shipping notifications, and service-related communications
• With your consent, to send marketing communications about new products, promotions, or gardening tips
• To detect and prevent fraud, security breaches, and illegal activities
• To comply with legal obligations and enforce our terms and conditions

3. Data Sharing and Disclosure

We value your privacy and only share your information when necessary:

• Service Providers: We share data with trusted third parties who assist in operations (payment processors, shipping carriers, IT services)
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• Business Transfers: In case of merger, acquisition, or sale of assets, customer data may be transferred

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We implement robust security measures to protect your gardening purchases and personal data:

• All transactions are encrypted using 256-bit SSL technology
• Payment information is processed through PCI DSS compliant systems
• Regular security audits of our systems and processes
• Access to personal data is restricted to authorized personnel only
• Data is stored on secure servers with appropriate retention periods

While we implement these measures, no internet transmission is 100% secure. We encourage you to use strong passwords and protect your login information.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data:

• Access: Request a copy of your personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Restriction: Limit how we use your data
• Objection: Object to certain processing activities
• Portability: Request transfer of your data to another service provider
• Marketing Preferences: Opt-out of marketing communications at any time

To exercise these rights, please contact us at [email protected]. We may need to verify your identity before processing requests.

6. Cookies and Tracking Technologies

Like most gardening and e-commerce websites, we use cookies and similar technologies:

• Essential Cookies: Necessary for website functionality (shopping cart, login)
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences (language, currency)
• Marketing Cookies: Used to show relevant gardening product ads

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

7. International Data Transfers

As we serve customers globally (excluding Asia and certain remote areas), your data may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our gardening products and website are not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top will indicate when changes were made. We encourage you to review this policy occasionally.

10. Contact Us

Thank you for trusting Garden Haven Shop with your gardening needs. We’re committed to protecting your privacy as carefully as we select our garden products.